I came across Lucky Bowl's website when booking a party for my daughter. Experiencing frustration throughout the process I saw an opportunity to redesign their event booking process for use in my portfolio.
Methods used:
I tested the site with users, and the same issues came up:
Users can’t check availability without entering the jubilant’s details each time.
Users have little control or freedom — clicking the “Edit” or “Back” buttons causes them to lose the information they already entered.
I created some basic wireframes which utilised drop down menus and placed the guest of honor details further on in the reservation process. In addition I added:
Testing of the low fidelity wireframes and reviewing the designs against Norman and Nielsen's usability heuristics revealed there were still some things missing. Updates included:
Next steps would include ensuring the design is in alignment with the business's objectives, reviewing qualitative data and continuing user research and testing to support any design decisions. Future ideas for development include: